5. Infrastructure

Led by

Eugene McCrossan – Chief Operating Officer


  1. Our IT Services team – Enabling digital transformation through foundational technologies
  2. Our Planning and Insight team – Improved use of data and decision support
  3. Our Estates team – Developing a smart Estate d. Our Library team – Supporting digital learning experiences


IT Services team

Continually challenge and change our IT infrastructure, keeping up to date with Security, Technological Advances, Application Development and ensure all aspects of our technical debt are at the forefront of investment decisions.

To do this we will:

  • Provide a resilient reliable IT and digital infrastructure to support business as usual activity and provide a foundation for digital transformation ensuring that we provide high-quality learning resources and facilities to support student success.
  • Deliver personalised working environments for staff and students ensuring access anytime and anywhere to support learning, teaching and work targeting an identity driven experience through understanding user context; and tailoring access and services appropriately.
  • Ensure cyber security is central to change considerations so that data and services are protected against threats and that connectivity to services is secured and optimised onsite and remotely.
  • Use modern methodologies such as Agile delivery and composable architectures to co-design and deliver digital services with cloud native and software as a service as a principle.
  • Support integrated, efficient business solutions to improve systemisation and automation of the evolving needs of the business with a view to simplification and consolidation of existing systems.

Planning and Insight team

Build infrastructure that will enable us to accurately measure data to support decision-making, and provide accurate and timely support material which is targeted to our key audiences.

To do this we will:

  • Develop a centralised enterprise data platform to ensure consistency, ownership, and accountability across our data.
  • Adopt the best practice in data governance, compliance, and transparency.
  • Continually improve our data quality through timely review and monitor progress over time to ensure our information provides better insights.
  • Improve data and information literacy through training and development for users and providers of information.
  • Resource the team with highly skilled individuals to ensure that we can develop our capacity with predictive analytics, curriculum design and high-level support for key decision makers.
Outside view of London Met's Rocket Building

Key performance indicators:

IT Services

Measured by20/2121/2222/2323/2424/25
Calculate the metric based on ITIL framework of best practices 95%  97%  98%  99%  99.9% 

Planning and Insight

Measured by20/2121/2222/2323/2424/25
Average number of ad hoc information requests to planning and insight 30  24 18 16  12