Social media monitoring

Request 

Dear foi team,

I am writing to you under the freedom of information Act 2000 to request the following information.

• Does the university monitor student social media for adverse comments? If so, whose responsibility is this and approximately how
much time do they spend monitoring accounts?
• How much money does the university spend approximately each year monitoring students' social media output? Please can you, if possible,
categorise the spending by staff salary or hiring of outside consultants/ computer programs used.
• Does the university deploy any software to help them monitor students' social media output?
• Does the university maintain lists of students who have made what the university considers inappropriate or inflammatory social media
points?
•  Does the university have a social media policy for students to follow? If so, please provide it.
•  Have any students in the last three academic years been sanctions for social media posts (2016-17, 2017-18, 2018-19)? If possible can
you categorise what types of inappropriate posts they were eg racists/inciting violence/ sexually explicit etc.

I would be grateful if you could confirm receipt of response.

Thanks,

Response

Dear Ms..,
 
I write further to your request for information dated 29 March 2019.  This request has been handled by the University in accordance with its duties and obligations under the Freedom of Information Act 2000 ("FOIA"). 
 
You requested details of:
 
• Does the university monitor student social media for adverse comments? If so, whose responsibility is this and approximately how
much time do they spend monitoring accounts?
 - The University's marketing department has a small resource that manages some of the University's core social media accounts and monitors social media comment to those accounts or using hashtags relating to the University.  The team looks out for any sort of comment, positive or negative, and especially for questions from current students, prospective students or other people.    
• How much money does the university spend approximately each year monitoring students' social media output? Please can you, if possible,
categorise the spending by staff salary or hiring of outside consultants/ computer programs used.
- We do not dedicate resource specifically to monitoring social media activity by our own current students or their accounts.  
• Does the university deploy any software to help them monitor students' social media output?
- No.  
• Does the university maintain lists of students who have made what the university considers inappropriate or inflammatory social media
points?
- No  
•  Does the university have a social media policy for students to follow? If so, please provide it.
- Refused under s.21 FOIA as the information is readily accessible by other means. The information is on the University website - https://student.londonmet.ac.uk/your-studies/student-administration/rules-and-regulations/it-policies-and-procedures/
•  Have any students in the last three academic years been sanctions for social media posts (2016-17, 2017-18, 2018-19)? If possible can
you categorise what types of inappropriate posts they were eg racists/ inciting violence/ sexually explicit etc.  
2016/17 - 0
2017/18 - 1 (inappropriate and discriminating comments)
2018/19 - 2 (racist and misogynistic, and bringing the University into disrepute)
 
 
If you are not satisfied with the handling of your request, you may request an internal review.  Internal review requests should be submitted within two months of the date of receipt of the response to your original letter by writing to:

Chris Ince
University Secretary
London Metropolitan University
166-220 Holloway Road
London
N7 8DB
 
Email: c.ince@londonmet.ac.uk
 
If you remain dissatisfied with the handling of your request, you have a right of appeal to the Information Commissioner at:
 
The Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
 
Telephone:  0303 123 1113 or 01625 545745
Website:  www.ico.org.uk
 
There is no charge for making an appeal.
 
Kind regards,

Tracy Brathwaite
Information Compliance Officer
University Secretary's Office
London Metropolitan University
166-220 Holloway Road
London N7 8DB
Switchboard: 020 7423 0000