Details of telephone system maintenance contract

Request 

Dear FOI Officer,

I would like to request information under the Freedom of Information Act. The information that I require relates to a specific telephone maintenance contract.

The contract information sent by the organisation previously has now expired please can you provide me with a new update of the telephone maintenance contract:

Please can you send me the following contract information with regards to the organisation’s telephone system maintenance contract (VOIP or PBX, other) for hardware and Software maintenance and support:

1.       Contract Type: Maintenance, Managed, Shared (If so please state orgs)

2.       Existing Supplier: If there is more than one supplier please split each contract up individually.

3.       Annual Average Spend: The annual average spend for this contract and please provide the average spend over the past 3 years for each provider                       

4.       Hardware Brand: The primary hardware brand of the organisation’s telephone system.

5.       Number of telephone users:

6.       Contract Duration: please include any extension periods.

7.       Contract Expiry Date: Please provide me with the day/month/year.

8.       Contract Review Date: Please provide me with the day/month/year.

9.       Application(s) running on PBX/VOIP systems: Applications that run on the actual PBX or VOIP system. E.g. Contact Centre, Communication Manager.

10.   Telephone System Type: PBX, VOIP, Lync etc

11.   Contract Description: Please provide me with a brief description of the overall service provided under this contract.

12. Go to Market: How where these services procured, please provide me with either the tender notice or the framework reference number. Please specify if procured through other routes.

13.   Contact Detail: Of the person from with the organisation responsible for each contract full Contact details including full name, job title, direct contact number and direct email address. 

If the service support area has more than one provider for telephone maintenance then can you please split each contract up individually for each provider.   

If the contract is a managed service or is a contract that provides more than just telephone maintenance please can you send me all of the information specified above including the person from with the organisation responsible for that particular contract. 

If the maintenance for telephone systems is maintained in-house please can you provide me with:

1.       Number of telephone Users:

2.       Hardware Brand: The primary hardware brand of the organisation’s telephone system.

3.       Application(s) running on PBX/VOIP systems: Applications that run on the actual PBX or VOIP system. E.g. Contact Centre, Communication Manager.

4.       Contact Detail: Of the person from with the organisation responsible for telephone

maintenance full Contact details including full name, job title, direct contact number and direct email address.

Also if the contract is due to expire please provide me with the likely outcome of the expiring contract.

If this is a new contract or a new supplier please can you provide me with a short list of suppliers that bid on this service/support contract?

I’m happy to receive this information on an email.

Thanks

Response 

Dear Mr..., 

I write further to your request for information dated 17 July 2018 and 16 January 2019.  I apologise for the delay. The institution has undergone some re-organisation, resulting on the delay in some responsibilities being re-assigned. This request has been handled by the University in accordance with its duties and obligations under the Freedom of Information Act 2000 ("FOIA").  

You requested details of:

Contract information with regards to the organisation’s telephone system maintenance contract (VOIP or PBX, other) for hardware and Software maintenance and support

The University's response is attached FOIA response 32/1352 .

If you are not satisfied with the handling of your request, you may request an internal review.  Internal review requests should be submitted within two months of the date of receipt of the response to your original letter by writing to:


Chris Ince
University Secretary
London Metropolitan University
166-220 Holloway Road
London
N7 8DB
 
Email: c.ince@londonmet.ac.uk
 
If you remain dissatisfied with the handling of your request, you have a right of appeal to the Information Commissioner at:
 
The Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
 
Telephone:  0303 123 1113 or 01625 545745
Website:  www.ico.org.uk
 
There is no charge for making an appeal.

Kind regards,

Tracy Brathwaite
Information Compliance Officer
University Secretary's Office
London Metropolitan University
166-220 Holloway Road
London N7 8DB

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