London Met social media

Request 

Hello London Met,

I am writing to you under the Freedom of Information Act 2000 to request the following information from London Met:

1. As of the 31st January 2019, how many social media accounts do you have representing your organisation? If this data is not available, please state why.

2. 12 months ago - as of the 31st January 2018 - how many social media accounts did you have? If this data is not available, please state why.

3. How many inbound social media questions, queries or complaints did you receive during the period 1st January 2019 to 31st January 2019? If this data is not available, please state why.

4. How many inbound social media questions, queries or complaints did you receive during the period 1st January 2018 to 31st January 2018? If this data is not available, please state why.

5. As of the 31st January 2019, how many people in your organisation manage and respond to inbound social media questions, queries or complaints? If this data is not available, please state why.

6. 12 months ago - as of the 31st January 2018 - how many people in your organisation were managing and responding to inbound social media questions, queries and complaints? If this data is not available, please state why.

7. What was your average response time across all of your social media accounts during the period of 1st January 2019 to 31st January 2019? If this data is not available, please state why.

8. What was your average response time across all of your social media accounts during the period of 1st January 2018 to 31st January 2018? If this data is not available, please state why.

If it is not possible to provide the information requested due to the information exceeding the cost of compliance limits identified in Section 12, please provide advice and assistance, under the Section 16 obligations of the Act, as to how I can refine my request.

If you can identify any ways that my request could be refined I would be grateful for any further advice and assistance.

If you have any queries please don’t hesitate to contact me via email or phone and I will be very happy to clarify what I am asking for and discuss the request, my details are outlined below.

Thank you for your time and I look forward to your response.

Best wishes,

 

Response

Dear Mr...,
 
I write further to your request for information dated 27 February 2019.  This request has been handled by the University in accordance with its duties and obligations under the Freedom of Information Act 2000 ("FOIA"). 
 
You requested details of:
 

1. As of the 31st January 2019, how many social media accounts do you have representing your organisation? If this data is not available, please state why.

2. 12 months ago - as of the 31st January 2018 - how many social media accounts did you have? If this data is not available, please state why.

3. How many inbound social media questions, queries or complaints did you receive during the period 1st January 2019 to 31st January 2019? If this data is not available, please state why.

4. How many inbound social media questions, queries or complaints did you receive during the period 1st January 2018 to 31st January 2018? If this data is not available, please state why.

5. As of the 31st January 2019, how many people in your organisation manage and respond to inbound social media questions, queries or complaints? If this data is not available, please state why.

6. 12 months ago - as of the 31st January 2018 - how many people in your organisation were managing and responding to inbound social media questions, queries and complaints? If this data is not available, please state why.

7. What was your average response time across all of your social media accounts during the period of 1st January 2019 to 31st January 2019? If this data is not available, please state why.

8. What was your average response time across all of your social media accounts during the period of 1st January 2018 to 31st January 2018? If this data is not available, please state why.

 
The University's response is here FOIA response - ref.32/1379 .
 
If you are not satisfied with the handling of your request, you may request an internal review.  Internal review requests should be submitted within two months of the date of receipt of the response to your original letter by writing to:

Chris Ince
University Secretary
London Metropolitan University
166-220 Holloway Road
London
N7 8DB
 
Email: c.ince@londonmet.ac.uk
 
If you remain dissatisfied with the handling of your request, you have a right of appeal to the Information Commissioner at:
 
The Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
 
Telephone:  0303 123 1113 or 01625 545745
Website:  www.ico.org.uk
 
There is no charge for making an appeal.
 
Kind regards,

Tracy Brathwaite
Information Compliance Officer
University Secretary's Office
London Metropolitan University
166-220 Holloway Road
London N7 8DB
Switchboard: 020 7423 0000