We recently caught up with Captain Kamal, a London Met graduate whose passion for aviation led him on an extraordinary journey from aspiring dentist to Chief Operating Officer of Kenya Airways. In our conversation, he shared insights into his career progression, the pivotal role London Met played in shaping his leadership skills, and his advice for students aspiring to succeed in the aviation industry.
Here’s what he had to say:
What inspired you to pursue a career in aviation?
Aviation has always fascinated me—the idea of flying, the complexity of airline operations, and the sheer excitement of the industry. However, my journey into aviation was not a straightforward path. I initially pursued dentistry, but deep down, I knew my true passion lay in the skies. Throughout university, I found myself drawn to aviation, spending hours learning about its various aspects. Eventually, I made the bold decision to switch careers—not just to become a pilot but to immerse myself in every operational function, including ground handling, network planning, commercial strategy, and maintenance. That decision set me on a path that has been both challenging and incredibly rewarding.
Why did you choose to study an MSc in Aviation Management Transformation in the New Digital Decade at London Met?
The aviation industry is evolving rapidly, with digitalisation, sustainability, and innovation reshaping how airlines operate. I chose this MSc programme at London Met because it was not just about traditional aviation management—it focused on the future. It gave me the tools to navigate this ever-changing landscape, preparing me to lead in an industry that never stands still. The curriculum combined real-world application with cutting-edge research, making it the perfect choice for someone passionate about driving meaningful transformation in aviation.
Can you tell us about your journey to becoming the Chief Operating Officer of Kenya Airways?
My career has been an incredible journey, filled with opportunities, challenges, and invaluable learning experiences. I started as a First Officer at EgyptAir, gradually moving up to Captain and Instructor roles. Over time, I transitioned into leadership, becoming Manager of Crew Training and later Senior Manager of Operations and Regulatory Affairs at Etihad Airways. One of the most exciting phases of my career was contributing to Etihad’s expansion, playing a role in the acquisition and integration of airlines such as Alitalia, Air Berlin, and Jet Airways.
I later took on the role of Head of Operational Safety, Quality, and Health at Etihad. In 2018, I progressed further as Director of Operations for Air Arabia, followed by my brief time as Senior Consultant at the International Air Transport Association (IATA), which prepared me for my next career progression as Chief Operating and Executive Officer of Iraqi Airways. In March 2023, I embraced a new challenge as Chief Operating Officer of Kenya Airways, where I now focus on leading bold transformational strategies to enhance efficiency, customer experience, and long-term growth.
How did your time at London Met contribute to your career progression?
London Met played a key role in shaping my leadership approach. The MSc programme helped refine my strategic thinking, strengthened my ability to adapt to change, and provided insights into digital transformation. The real-world case studies and interactive discussions encouraged me to think critically and apply innovative solutions to real industry challenges. London Met fuelled my curiosity and gave me the confidence to take on complex leadership roles.
Were there any key lessons, experiences, or professors at London Met that had a lasting impact on your career?
Absolutely! The professors at London Met were not just academics—they were experienced professionals with deep industry insights. Their teachings on crisis and change management, digital transformation, and strategic leadership left a lasting impact. The programme’s hands-on approach, combined with its focus on real-world applications, made learning practical and engaging. More than anything, London Met reinforced my belief that the aviation industry requires leaders who are not just skilled but also forward-thinking and adaptable.
How important is continuous learning and professional development in your field, and how did London Met instil that mindset?
Aviation is an industry where the only constant is change, so standing still is not an option. With constant technological advancements, regulatory shifts, and evolving passenger expectations, continuous learning is essential. London Met instilled this mindset by fostering a culture of curiosity and adaptability. The programme encouraged us to question the status quo, embrace innovation, and stay ahead of industry trends. That approach has stayed with me throughout my career, pushing me to keep learning and evolving as a leader.
What advice would you give to students aspiring to leadership roles in their industries?
First, never stop learning. Leadership is about more than just expertise—it's about adaptability, vision, and the willingness to challenge yourself.
Second, gain experience beyond your immediate role. To be a transformative leader, you need to start with yourself, followed by team transformation, which will facilitate a total cultural transformation. The more you understand the bigger picture, the more valuable you become as a leader.
Third, don’t be afraid to take bold but calculated risks. Some of my biggest career breakthroughs came from stepping outside my comfort zone.
Finally, surround yourself with people who inspire and challenge you. Success is not just about what you know—it’s about whom you learn from and how you apply that knowledge.
London Met provides an incredible foundation for growth, so take full advantage of it. Be curious, engage with your professors and peers, and most importantly, enjoy the journey.
