London Met appoints Chloe Milano as first Executive Director of People

Newly created role will lead on the recruitment, development and retention of academic and professional staff.

Date: 30 March 2022

London Metropolitan University has appointed Chloe Milano as its first Executive Director of People.

Chloe will be tasked with evaluating, developing and implementing services, processes and systems that will support the recruitment, development and retention of academic and professional staff.

Over the last 15 years, Chloe has worked in a wide range of roles within human resources and organisational development teams at UK universities, including the University of Liverpool and City, University of London. For the last four years, Chloe has been based at University College London, most recently as Director of Employee Relations, Policy and Planning.

Eugene McCrossan, London Met’s Chief Operating Officer, said: “We created the position of Executive Director of People to build capacity and capability amongst all staff, drive confidence, ambition and pride across our institution, and promote wellbeing and inclusion.

“Throughout the process, Chloe’s knowledge, vision and experience made her the clear choice for the role. The panel were especially impressed with her commitment and depth of knowledge on issues relating to diversity and inclusion in higher education.”

Chloe studied English Language and Literature at the University of Manchester and went on to achieve a number of postgraduate and professional qualifications, including an MA in Personnel & Development from Liverpool John Moores University. In 2018, Chloe was part of a City, University of London team that was named HR Team of the Year at the People Management awards.

Speaking of her appointment, Chloe said: “I am delighted to be joining a university so committed to widening access to higher education and driving forward social mobility.

During the process it was a privilege to meet so many people who are so clearly committed to the work of the university and to supporting each other. I am excited to join such a great community and to play my part in furthering London Met’s strategy and mission.”

Chloe will join London Met on Monday 9 May 2022.