Tailored Course Design

European and Language Services has become an expert in the field of commercial tailored language course design.

How do you a design a tailored language course?

Step 1: The language audit:

A process of interviews and questionnaire takes place to evaluate staff language competencies, needs and objectives.
Outcomes are matched against requirements of the organisation.
Detailed recommendations are made for a strategy to achieve goals.
Details about format, structure, content and method of delivery discussed.

Step 2: Pre-design preparation

A period of shadowing takes place to learn about activities of the organisation or the department involved.
Shadowing activities range from listening in to incoming business calls, attending meetings and talking to a number of key staff.
Authentic materials ie documents, recordings of telephone conversations, video recordings etc are gathered.

Step 3: Design

The ELS Project Manager together with the language writers decide on course structure and content.
Writing commences.
Audio materials recorded at the university recording studio.
Written materials printed and bound.
University IT department is consulted and involved with materials written for electronic delivery on CD or online.
Materials are part-piloted at university to check for consistency and clear instructions.

Step 4: Delivery

Meeting with client to present materials and how they will be used as part of ELS run course or managed solely by client.
All materials delivered to client.

Step 5: Monitoring