Terms and conditions

These terms and conditions are designed to make sure that London Metropolitan University’s Fitness Assessment Service is an enjoyable and safe experience.

1. Our responsibilities to you

All exercise carries an element of risk, which could include amongst others: high or low blood pressure, dizziness, pain and irregular, fast or slow heart rhythms.

We will try to minimise these risks by evaluating your health and fitness from information you provide prior to your fitness assessment by completing a health questionnaire.

You will also have to sign a consent form, which prepares you for testing by advising you on what exercise, what food and what drink you should take in the twenty-four hours beforehand. The consent form also contains an explanation as to how each test will be conducted.

The exercise physiologist will explain each test protocol and answer any questions you have before you start each test.

As a precautionary measure, the exercise physiologist will also take your blood pressure before carrying out any fitness tests to ensure you are ready for the assessment. Furthermore, the exercise physiologist will observe and monitor you carefully throughout the testing.

These preparatory checks may identify possible health problems associated with exercise, and if this is the case, you will be asked to get written permission from your medical doctor before being allowed to take the fitness assessment tests.

We also have public / occupier’s liability and professional indemnity insurance. Details can be provided should you need them. 

2. Your responsibilities to us

You must disclose fully any information you have about your current health status and or previous experiences of heart related symptoms (such as shortness of breath with low exercise activity, pain, and tightness in the chest with physical effort) that may affect your safety during the fitness assessment.

You must also report all medications taken recently and, in particular, those taken on the day of the assessment.

You must wear clothing and footwear that is appropriate for the fitness tests you will undertake.

You must tell the exercise physiologist at any stage during the assessment if you are feeling any discomfort, faintness or pain, in which case, the test will be stopped.

3. Assessment times

The Fitness Assessment Service’s appointment times will be explained to you when making a booking.

Please try and ensure you are prompt for your assessment, as if you are late we cannot guarantee that we will be able to complete all the planned tests before the end of your booked session.

From time to time we may make reasonable changes to our opening times, and we will display any changes on the Fitness Assessment Service webpage and notify you of these changes when you book an assessment. 

4. Booking, payment and cancellation

Assessments are available on a first come, first served basis and we only take one client at a time in order to guarantee privacy and provide a professional, personal service.

We strongly advise that you talk to an exercise physiologist before booking to discuss your needs and decide which tests are appropriate.

You will need to pay for your assessment before it takes place. Ideally, this will be soon after you have made your booking.

Once you have made a booking and paid for it, you will not be refunded if you cancel within 24 hours of the scheduled assessment. 

5. Lockers and lost property

We are not liable for any loss or damage to personal belongings in the Science Centre. For security reasons, you must store personal belongings in the lockers provided when using the changing rooms.

6. Health and safety

To protect your safety, you must pay particular attention to all notices and signs relating to health and safety. If you do not understand a notice or sign, please ask a member of staff.

Fire exits are clearly marked throughout the Science Centre and you must not interfere with them. If a fire alarm is raised, you must leave the premises through the nearest safe exit and make your way to the assembly point outside.

While you are in the Science Centre you must behave appropriately, respectfully and politely at all times to staff, students and visitors.

You have access to the Science Centre for the sole purpose of gaining access to the Fitness Assessment Service.

7. Comments and complaints

Please talk to the exercise physiologist either during or after your assessment if you have any comments or suggestions that can improve any aspect of the Fitness Assessment Service.

If you have a complaint about any aspect of the Fitness Assessment Service, please make it to the Dean of the Faculty of Life Sciences, London Metropolitan University, 166-220 Holloway Road, London, N7 8DB. We will respond swiftly and investigate any complaint.

8. Changes to these terms and conditions

We may make reasonable changes to these terms and conditions, for example, if:

  • we introduce new services or facilities
  • we update our prices or our payment terms

We may update this policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

9. Data protection

9.1 Information collection

We need to collect and use certain types of information about people with whom we deal in order to operate. You will be required to submit information about yourself (eg name, e-mail address etc) to book and use services both on our website and in person. Storing personal details enables us to provide you with a quick and efficient service.

We take very seriously the importance of secure storage and correct treatment of personal information. Whenever you provide such information, we will treat that information in accordance with this policy and the Data Protection Act 1998 and in accordance with The University’s policy on data protection. We will endeavour to act in accordance with current legislation and aim to meet current internet best practice.

9.2 Submitting personal information

Information you provide us will be used to:

  • process online bookings
  • keep you up-to-date with special offers and services
  • send you information by letter, e-mail or to contact you by telephone

9.3 Access to your personal information

You have a right to request a copy of the personal information we hold about you, and to have any inaccuracies corrected. Any person wishing to exercise this right should make their request to the University's data protection officer.

When making such a request the individual must:

  • provide a suitable means of identification
  • inform the data protection officer where they believe the information is held

The Data Protection Act (1998) stipulates that the University may charge £10 for this provision and that the information must be provided within 40 calendar days. The University does not have to divulge information which identifies another person unless that person consents to this.

9.4 Security

We do not disclose any data about you without your permission unless we are required to do so. We will take all reasonable care to keep your data secure and prevent unauthorised access to it.

9.5 Loss or damage

We will not be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of the Fitness Assessment Service.

9.6 Policy amendments

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

10. Use of assessment results 

The information that is obtained during your fitness assessment will be treated in accordance with the data protection policy outlined above. In booking a fitness assessment you agree:

  • to these terms and conditions
  • that we may utilise the data obtained about your fitness, strictly anonymised so no individual person could be identified, for statistical analysis or scientific research and subsequent publication