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Student FAQ

Problems opening Files in Weblearn

• Make sure that have disabled your pop-up blocker for Weblearn
• Check the instructions for Opening files from Weblearn.doc
  
• If you are using Internet Explorer with MS Office 97-2003, MS Office files will open inside Weblearn and you won't be able to print or save them.
• If you are using Internet Explorer and MS Office 2007, a download pop-up message will appear at the top of your screen the first time you try to open a file in Weblearn. When you accept the download, the page will refresh and you will be taken back to the front page of Weblearn. Go back to the file you were trying to access and you will now be able to open the file and any other files. This only happens the first time when you're trying to access a file in your weblearn session, and you can set your browser to always download files without asking first.

Can't login, I enter my user name and password press 'Login' but nothing happens

• First ensure you are access WebLearn directly rather than through a bookmark of favourite. To be sure enter this address in the address box of your browser:
• www.londonmet.ac.uk/weblearn
• If you still cannot login the next step is to clear your browser's history, cookies and cache then close your browser, reopen it and try again. Instructions on how to do so can be found on the WebLearn blog
• If this does not work please fill out the WebLearn Error Reporting form confirming you have tried the two steps above and we will get back to you
  

An unexpected system exception has occurred

• This is a generic error message produced by WebLearn and could be related a number of things. Before using the WebLearn Error Reporting form to report this please try clearing the history of your browser, its cache and cookies. If possible try accessing WebLearn with a different Supported Browser.
• When using the WebLearn Error Reporting form for this issue please state which file you were trying to access and in which module.

Can't login, this message is displayed "There is a problem connecting to your institution's LDAP authentication server. Contact your Server Administrator."

• This message usually means you have been suspended for financial reasons. Please contact the finance department for more information regarding your status.

Sometimes I get a message that says, “Error: Session Already Running. You cannot use this method to open a new browser window while logged into the Learning System.” Why does this happen?

• Blackboard Vista will only let you have one open browser window/tab at one time. If you get this message, check that you only have one window or tab running Blackboard Vista open. Then type weblearn.londonmet.ac.uk in the address bar and you will be able to return to Weblearn.

Some of the modules I am taking this semester are not available to me in WebLearn

• Please read the Student Access to Modules page for instructions on how to get access to WebLearn modules

One or more of my WebLearn modules have little or no content in them

• As lecturers are responsible for providing content for WebLearn modules you will need to contact the lecturer taking you for that module
• However, tutors may choose to not release course materials and tools until the first day of teaching

I can’t download documents from Blackboard Vista. How do I resolve this?

• If you are using Internet Explorer, the download may be blocked as a security measure.
• Look above the Weblearn header for a yellow bar that says – ‘To protect your security, Internet Explorer blocked this site from downloading files to your computer. Click here for options.’
• Click on this bar, and then on ‘Download the File.’ You should then be able to download the file, although you may need to re-click on the file.

How do I remove WebLearn modules from the Course List in WebLearn?

• If you withdraw from a module your access to it in WebLearn will also be withdrawn. If you would like to hide modules that are on your WebLearn Course List you can do so by clicking on the Edit Course List pencil icon and then hiding the modules.
  view instructional video (21 seconds)

My WebLearn modules are not in alphabetical order on the Course List

• You can change the order that modules appear on the Course List by clicking on the Edit Course List pencil icon and then re-ordering them. Select the module you wish to move then click on the move icon next to where you would like the module to be moved to.
  view instructional video (40 seconds)

My name appears to be wrong or missplet in Weblearn

• Please contact the ICT help desk who can make the rquired change of name. 

Printing in WebLearn:

When I view a document I get a blank page or nothing gets displayed.

Although you have enabled pop-ups for WebLearn, you may not have enabled the Download pop-up. This appears in the top of the browser and you will need to choose Download to view the document, but this will return you to the My Module page and you will need to select the module from the Course List.