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Known Issues

This page covers the issues that are currently affecting the WebLearn system. If you are unsure of how to use a tool or feature in WebLearn please see the Help Guides or Frequently Asked Questions. 

Cannot Add File with Add Files > Browse for Files

  • Description: When in a WebLearn module clicking on 'Add File' then 'Browse for Files' results in nothing happens.
  • Status: This is a problem at the user end to do with their browser blocking pop-up windows.
  • Solution/Workaround: Disable any pop-up blockers and enable pop-up windows in your browser settings.

Session has Timed Out

  • Description: When trying to login to WebLearn a message is displayed that your session has timed out.
  • Status: This is a quirk of WebLearn.
  • Solution/Workaround: Clear the browser history, cookies, cache and ensure you are accessing WebLearn via the URL and not from a bookmark or favourite.

 

PDF Files Won't Open

  • Description: When clicking on a PDF file that has been uploaded into WebLearn the browser and/or computer freezes.
  • Status: This is caused by an incompatibility between the version of PDF reader software on the computer and WebLearn.
  • Solution/Workaround: Open Adobe Reader, edit the preferences and under 'Internet' uncheck 'Display PDF in browser'.

 

Unable to Print Word Documents

  • Description: Students can view Word documents in WebLearn but there is no option or way to print.
  • Status: In order to print a Word document in WebLearn, depending on where it has been placed, it must be opened outside of WebLearn.
  • Solution/Workaround:
    • Students should use Firefox to access the Word document in WebLearn where they will be prompted to open the document outside of WebLearn where they can then print it.
    • Module teaching staff should select 'Open in a new browser window' in the Customize Link settings for the document in WebLearn.

Can’t attach files to my assignments

Most problems with adding attachments are related to a File Name, Java or Popup Blocker programs. Below you will find the solutions for each of these common issues.

  • File Naming:
    For best results in Blackboard Vista, file names should only use numbers, letters, underscores ( _ ), dashes ( - ), periods ( . ). Files uploaded into the Vista file manager should not include any special characters or spaces in the file name. Files uploaded into Blackboard Vista with names that include special characters (such as ^?*<>/\:|&,) or spaces will not behave correctly.

 

  • Java:
    Weblearn requires Java in order to run on your computer. The recommended version of Java to have installed is Java 1.6.26. It is possible to have multiple versions of Java installed on your computer, however it can cause problems. To learn how to properly setup Java for your computer, please visit the java support page.

 

  • Popup Blockers:
    Weblearn uses pop up windows in order to display different information. It is recommended that Popup Blocker programs are disabled while using Weblearn.

Firewall software and Weblearn

  • Description: In most cases Weblearn will work if you have a firewall installed on your computer. However, not all firewalls are the same, and you may need to adjust certain settings on the firewall software to allow access to your Weblearn modules. Some firewall software includes pop-up blocking as a feature, or you may have have separate pop-up blocking software on your machine. Weblearn uses pop-up windows extensively, so you must disable pop-up blockers altogether or at least allow pop-up windows on the Blackboard site.
 


 
 
  Page last updated : : 02 Dec 2011