Tuition Fee Payment Policy

Information on Paying Tuition Fees

UK/EU full-time undergraduates who are eligible for the fee loan

If you have not yet received your loan then you MUST bring evidence of your application for the loan to enrolment.

If you have not applied by the time of enrolment, please speak to a member of staff for advice on the next step. Please note that you may be asked to pay 50% of your fees in order to enrol.

If you have opted not to take out a fee loan, you will be required to pay your fees as laid out below.

Payment options for self-financing Postgraduate and Undergraduate students

Tuition fees are due and payable at enrolment. However, students are given three payment options:

To pay in full. UK and EU Postgraduate students are entitled to a 5% prompt payment discount if full payment is made prior to or at enrolment. This discount also applies to UK and EU Undergraduate students who started their courses in 2012/13
By two instalments - 50% at enrolment and 50% by 31 December. There are no instalment arrangements or discounts available for courses of one semester.
By one payment at enrolment of 50% of the total annual fee, followed by three equal instalments, beginning on the last working day of October and finishing at the end of December. These payments can be made either through the University’s e-pay system or by Direct Debit.

Career Development Loan

Postgraduate Students eligible for a Career Development Loan must bring their application form to enrolment. 20% of the course fee MUST be paid at enrolment.

On-Line Payment

Payment can be made on-line at: www.londonmet.ac.uk/epay. Other payment methods are shown on all invoices and at www.londonmet.ac.uk/staff/finance/epay/epay_home.cfm.

Invoicing

Every student who needs to pay fees will receive an invoice from the finance department which will show the full amount of fees charged for the academic year, and will not take into account any payments made. If a student has paid their fees in full then this invoice is for their records. This invoice also gives a student their first indication of the fee charged on the finance system, so is useful for the student to check that the fee charged is correct.

Queries

If a student wishes to query the amount that they have been charged then they can do this either by visiting their local Undergraduate or Postgraduate office or by emailing feequery@londonmet.ac.uk

It is helpful if students can provide some sort of documentation to show why they believe their fees are incorrect, i.e. the financial assessment letter from Student Finance England or the module registration form showing the number of modules they are taking. Please note that where the tuition fee is determined by the number of modules a student is taking we will work from the information on the student record system.

Sanctions for non-payment

If a student fails to make an agreed payment under any of the above arrangements then their access to University facilities may be suspended until either payments have been brought ‘up-to-date’ or full payment has been received.

By 31 December all tuition fees should have been paid, any student who has an outstanding balance at these dates may have their access to University facilities suspended. Suspended students are not entitled to attend lectures/seminars, or use any of the University’s facilities including library and computing services. Smartcard access to University buildings will be switched off and they will not receive any award until the outstanding fees are paid. Please also note that we have the right, under the regulations, to cancel any marks gained whilst a student is suspended. Students who are suspended when a semester starts will not be able to enrol for that semester unless they clear their debt before the last date of enrolment.

As set out in the University’s regulations, suspended students remain liable for their full tuition fees for the year. This contractual commitment is clearly stated on forms signed at enrolment.

Contact details for payment Queries

If a student wishes to discuss the method or timing of payment of their fees then:

City Campus students should contact the Income Collection team at Calcutta House on: 020 7320 3190, 020 7320 3191, 020 7320 3192 or 020 7320 3193.

North Campus students should contact the Income Collection Section at the Tower Building on any of the numbers listed below:

020 7133 2528, 020 7133 2060, 020 7133 2179 or 020 7133 4031

If a student wishes to come in person to talk to member of the Income Collection team, City Campus staff are based in the Income Office on the ground floor of Calcutta House opposite the main entrance and North Campus staff are based in the Finance Department on the ground floor of the Tower Building. The Income Collection Office is open between the hours of 9.00am and 5.00pm every weekday, until 6pm on Mondays and Wednesdays at City Campus and until 6PM on Tuesdays and Thursdays, during term time. Lunchtimes are always very busy, so please avoid times between 12 noon and 2pm if possible.

Problems with fee payment

The University recommends that students whose financial problems cause difficulty in making tuition fee payments as agreed, or whose fee assessment letter from Student Finance England is delayed should, in the first instance, contact Student Services to discuss their position.

If they are unable to make any payment commitment agreed with the Income Collection team, they should contact a member of that team as soon as possible.

Withdrawing from the course

The University also strongly advises that any student considering withdrawing from their course or suspending study should contact Student Services to discuss other options before making a final decision to withdraw.

Student Services can be contacted on the following numbers:

City Campus Students: 020 7320 2370
North Campus Students: 020 7133 2094

Leaving a course early does NOT remove the liability for the full year’s tuition fees. Once a student has enrolled then the whole fees are due. Students may apply for a reduction of their fees by contacting the Academic Registry at feequery@londonmet.ac.uk. Please note any reduction of tuition fees is at the discretion of the Academic Registrar or their appointed nominee. It is extremely unlikely that a full waiver of fees will be agreed even for a student who leaves at the very beginning of the academic year.

Students should also note that if they stop attending without permission then they may be withdrawn from the University; if that happens then no further enrolment will be allowed.

Re-enrolment

Students who owe tuition fees from previous years are not normally allowed to re-enrol until full payment of the outstanding amount has been made. However, exceptional arrangements may be made to allow students to continue their studies. Any student wishing to discuss an outstanding debt should be directed, in the first instance, to:

the Income Collection team on the numbers given above for City Campus students,

the Debtors Section of the Finance Office on 020 7133 2345 or 2241, if they are a North Campus student

Please note that the University reserves the right to require payment in full in advance of enrolment and/or evidence of funding for the correct academic year of the course.

Collection Agencies

The University uses third party agencies for the collection of outstanding debts. If any student fails to pay their dues after requests to do so, the University may refer the debt to an agency to collect on its behalf.

Court action

The University will, and does, take legal action against any student who does not pay their tuition fees and fails to respond to requests for payment. Such action may lead to a County Court Judgment being registered and Bailiff’s being asked to seize property. This may also affect a student’s credit rating and they may find it difficult to gain credit for six years.