Frequently Asked Questions
The most common questions asked of the Estates Department and the Estates Helpdesk are listed below along with answers. If an issue you would like help with or advice on is not covered please contact the Information Officer on 020 7133 3314.
Table of Contents
1. What information do Estates require if I log a request via e-mail?
2. What should I do if my request is not resolved?
3. When does the heating come on?
4. My heating does not work i.e. too hot/cold?
5. I need additional keys for my office/room?
6. My furniture i.e. bookcase, desk, pedestal is broken.
7. I need a room set up for an event?
8. What are my building opening hours?
9. What is the heating policy?
10. Who do I contact regarding property related enquiries?
11. I have a question about my PHD student ID card?
12. My ID card has stopped working what should I do?
13. How do I hire a University space?
14. How can I become a university supplier?
15. Where do I find out about the number of students on the university campus?
16. How can I get a map of the university?
17. How do I go about recycling broken electrical appliances?
18. What do I do with confidential waste which needs shredding?
19. I can’t find my lecture room, how do I get directions?
1. What information do Estates require if I log a request via email?
We require the same information however the request is logged,
- Name
- Room number
- Extension
- Problem location
- Request/complaint
(If you require a quote for blinds, decorating, shelving etc. a recharge code will be required once you accept the quote and before any works commence.)
2. What should I do if my request is not resolved?
You can check the status of any request via the self service facility, https://servicedesk.londonmet.ac.uk/staff/.
If there has been a problem with your query or if the job is still outstanding after a reasonable time period, please contact the helpdesk with the job reference number and they will chase up the status of the request.
3. When does the heating come on?
Normally the heating season is from October to March but this depends on the outside air temperature.
4. My heating does not work i.e. too hot/cold?
Have you tried turning the thermostatic radiator valve on the side of your radiator up or down.
5. I need additional keys for my office/room?
Keys can be copied in high street key-cutters, with the cost claimed back via the petty cash procedure (available here). If you need keys for a room which you do not already have a key please log a job via the Helpdesk.
6. My furniture i.e. bookcase, desk, pedestal is broken.
The only furniture that can be repaired is anything that has a manufacturing fault and was purchased after November 2008, as it has a 5-year warranty. Other than that a replacement may be located via the furniture recycling store and a request will need to be logged. The furniture pages are located here (requires login).
7. I need a room set up for an event?
Please book your room well in advance of when you need it. Once it is booked send an email, quoting your booking reference, to roombookings@londonmet.ac.uk detailing the furniture configuration required. I.E. Boardroom, Horseshoe. Theatre, Exam or to floor plan. The room bookings pages can be found here.
8. What are my building opening hours?
Building opening times can be found here, by clicking on the appropriate building name on the right-hand menu. We endeavour to keep the building details as up-to-date as possible, but it may be sensible to check them by calling the reception. The reception phone numbers can also be found on these pages.
9. What is the heating policy?
Please see our Space Temperature Policy.
10. Who do I contact regarding property related enquiries?
All property related enquiries, including enquiries about renting or leasing University space, should be directed to the Business Support Manager.
11. I have a question about my PHD student ID card?
Enquiries relating to PHD student ID cards should be directed to the Student Registry.
12. My ID card has stopped working what should I do?
Please email Staff ID Cards with a request for a replacement card. Cards will be processed and sent to an internal address, which should be provided with the intial request. For ID card extensions an email from the employee's Line Manager/Department Administrator or HR is required to confirm the extension of expired cards. The exact date the card will be extended to must be included. More details can be found on the ID cards page.
13. How do I hire a University space?
If you're planning an event in London and looking for a place to hire to host your event or a space for filming, London Met University offers facilities at highly competitive prices in traditional and modern settings.
14. How can I become a university supplier?
University tendering opportunities can be found here.
15. Where do I find out about the number of students on the university campus?
Enquiries about student or staff numbers should be directed to the Planning office.
16. How can I get a map of the university?
Maps of the university campus, way-finding maps and building plans can be found on the Estates web pages. If you require a specific map or in a format that is not provided please contact estatesinformation@londonmet.ac.uk.
17. How do I go about recycling broken electrical appliances?
Waste electrical and electronic equipment (WEEE) disposal is provided by CDL, a company sub-contracted to cleaning contractors, Dynamiq. All recycling queries should be directed to the Estates helpdesk.
18. What do I do with confidential waste which needs shredding?
Contact the Estates helpdesk to arrange delivery of shredding bags, then contact them again once the bags have been filled.
19. I can’t find my lecture room, how do I get directions?
Contact your undergraduate/postgraduate office for information on lecture room locations:
|
Holloway Site |
Aldgate Site |
Moorgate Site |
|
UG Office TM1-33 |
UG/PG Office CMGN-24 |
UG/PG Office MG1-02 |
|
PG Office T1-01 |
|
|
