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During April we undertook a student communications survey.   We would firstly like to thank all of you who completed the survey, providing us with some very interesting and useful feedback and opinions.

The collated results can be accessed at:  add url

The survey outcomes and comments will inform how our department communicates with you and we will look to improve our service in light of your feedback.  We will shortly be carrying out some pilot studies using SMS texts and we look forward to receiving your views on this in due course. 

The survey highlighted that for a significant number of students we may hold your current mobile telephone number and, also, that many of you were unsure if you had encountered problems with University emails going into your email spam folder.  As these two issues can affect the effectiveness of our communications to and with you, we have included some guidance below that we recommend you read. 

1.         Ensuring that we have your current mobile telephone number:

ü     Log on to Evision: /evision/

ü   Click ‘My details’, click ‘Check and Update Address and Email Details’

In this section you can update your mobile telephone number, your address and email address.  Please make sure that you update both your ‘Home’ and ‘Term-Time’ details, which for your mobile will be the same.

ü  Click ‘Store’

It is important that you keep all your details up-to-date so we can contact you with important information relating to your course. We recommend that you take a few moments to log on to Evision and check that all you contact details are correct.

2.         Spam folders:

Spam is the term used for electronic junk mail and most email providers filter these messages into a spam or junk folder or similarly named folder. If a University email is labelled as spam, rather than it being delivered into your email inbox it is redirected into your spam folder.  One of the main problems with spam folders is that messages are automatically and permanently deleted, typically after one month.   Unfortunately this problem is not unique to the University and regretfully there is no single or simple solution.  However, we hope the following advice will be of use:  

If you access your University emails via your University (gmail) account: 

ü  Please regularly check your spam folder - as messages in this folder will automatically be deleted typically after one month. 

ü  The spam label should appear towards the bottom of the labels list on the left hand side of the screen in Google Apps Email.    

ü If a message has been wrongly labelled as spam, click on the "Not spam" button at the top of the opened message and also add the sender to the contacts list. If the problem persists then you can create a filter for these messages with a single action of "Never mark as spam".

If you access your University emails via your personal (non gmail) email account:

ü  Please regularly check your spam folder - as messages in this folder will automatically be deleted typically after one month. 

ü  Every email provider will have their own rules and ways of dealing with spam and there is lots of information and advice on the internet that is provider specific.

ü  Add important addresses to your contacts list/address book

ü  When setting up email forwarding from your University account to your personal account, we advise that you chose the preference which also leaves a copy in your University email.