Student’s client liaison idea is runner-up in national law competition

A Legal Practice Course student has won runner up in a national competition. She was shortlisted against students from other universities as well as established legal companies.
Date: 4 January 2018

A Legal Practice Course student has won runner up in the Legal Talent competition.

Laura Gale, who studies the Legal Practice Course (LPC) in the Guildhall School of Business and Law at London Metropolitan University, prepared a Dragons’ Den style pitch to present to a prestigious panel of judges from KPMG, The World Bank, PayPal, ITV and Anheuser-Busch InBev. She pitched her idea at the IET, Savoy Place in November 2017 at the annual LegalWeek CONNECT event.

Laura said: “My idea was to design and implement a client login portal as an extension of my firm's current website. The portal would provide the clients with access to their invoices, a visual case tracker, next steps, client satisfaction surveys, questionnaires.

“I also proposed an accompanying ‘client liaison scheme’ whereby new clients would be assigned with a non-qualified case worker who would give them a full demonstration of the portal at a ‘welcome to the firm’ meeting and would be their main point of contact for all case updates.”

All applicants were required to pitch a concept which would improve diversity, inclusivity and/or to close the generation gap in the legal sector. 15 teams, including a team from law firm Howard Kennedy and Oxford Brookes law students, were finalists.