How do I get my ID card?
Your ID card will be arranged by Human Resources once you return your contract with photos. A temporary pass can be issued by the departmental office (Ladbroke House - room LH241 or Calcutta House - room CSG04).
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How do I get my user ID for accessing the university Intranet (Livelink)?
This will be provided for you soon after your first day at work. Please contact Rosie Mgbeojikwe r.mgbeojikwe@londonmet.ac.uk for further information.
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How do I get my staff computer ID and password?
This will be arranged for you by your academic leader - and the details will be sent to your pigeon hole soon after starting work. Contact your academic leader in the case of a problem.
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How do I get a user ID to work with the student computers and presentation computers in lecture rooms?
Once you have your staff computer user ID, you can set up your ID for accessing student computers - and some teaching computers in lecture rooms - by contacting the IT help desk on the ground floor.
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Who are the key staff that I need to know?
Please see the following section of the website: /dass/staffhandbook/ for a list of staff with key roles within the department.
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Where will my office be?
This will be discussed with you when you come in to meet your line manager for the first time.
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What else do I need to know?
You will be sent a letter giving you key information - the template for this welcome letter is available. There are also a range of key documents concerning human resources proceedures available.
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Questions from all staff

IT questions

How do I get my user ID for creating my profile on the web site - (using Shado)?
Please enquire with Rosie Mgbeojikwe r.mgbeojikwe@londonmet.ac.uk about your account for updating your user profile on the website.
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How do I find out how to create my profile on the web site?
There are pages which describe in detail how to upload your user profile to the DASS website.
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How do I report an ICT problem?
There are four ways to report an IT fault: Email from your university email account to ictservicedesk@londonmet.ac.uk remember to include the asset numbers of any piece of equipment you are reporting faulty. The asset number is printed on a purple sticker attached to the computer or printer. You can also report a fault by phoning 4444 or by visiting the following link http://ictservicedesk.londonmet.ac.uk/ or on your computer desktop click the ICT service icon.
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How do I access student computers if I am teaching in a computer lab - or giving a lecture in a classroom?
If you have your staff computer user ID, you can set up your ID for accessing student computers - and some teaching computers in lecture rooms - by contacting the IT help desk on the ground floor at Ladbroke House
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Learning resources questions

How do I book media equipment?
Media Services is on the first floor inside the li brary. The team working in media services are Martin Messias, Ros Hanmer and Dave Mulugeta. You can also email bookings to: m.messias@londonmet.ac.uk or you can phone bookings through to: 020 7133 5076.
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How do borrow books from the library
Once you have your staff pass with a barcode (i.e. not a temporary pass) you will be able to borrow books from the library. Go to the library enquiry desk at Ladbroke House or to other libraries within the University.
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How do I find out about making contact with specialist subject librarians.
Visit the following link on the univsersity website to find out the name of the librarian.
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Dates and timetables

How do I find out about key dates in the department's calendar
Please click here to reach the DASS calendar. You can also make additions to the calendar yourself. You will need a livelink ID to be able to access the calendar.
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How do I find out about key dates in the university's calendar
Most key dates are in the DASS calender - but you can follow these links for university committee dates and term dates.
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How do I find out about what I will be teaching?
If you are a new member of staff your teaching timetable will be discussed with you when you meet your academic leader or line-manager. Existing members of staff usually plan their timetables with their line managers towards the end of the academic year.
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How do I find out about rooms and times for classes?
Once module timetables are agreed they are published on the website for undergraduate courses and for postgraduate courses.
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How do I contribute to the room timetabling process?
Timetables for the year are planned well in advance and you will be asked to check course timetables at key times in the year. Input to the room timetabling process is via your line manager.
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How do I ask for a change to a room once teaching has begun?
Once teaching has begun each semester changes to the timetable can be discussed with Brian Hall.
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Communication questions

Where are the pigeon holes for full time teaching staff? How do I get a key?
The lockable pigeon holes for full time staff are on the ground floor towards the back and the left of the building. A key to your pigeon hole can be obtained from MarcyO'Reilly. There is a list of full time staff and pigeon hole numbers attached to the side of the pigeon holes.
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Where are the pigeon holes for part time teaching staff?
The lockable pigeon holes for part time staff are on the ground floor towards the back and the left of the building. They are opposite the full time staff pigeon holes. They are arranged alphabetically.
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Where are the pigeon holes for students?
On the ground floor to the back and to the right of the building. They are grouped into full-time and part-time - and within each block they are arranged alphabetically.
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Where are the pigeon holes for part-time staff?
Pigeon holes for part time staff are in the north east corner of the ground floor - beyond the IT help desk.
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What do I need to do to send out post externally?
There is an account code that needs to be written on all external mail. This information is provided to you by the department when you join the university. Please contact the departmental office (Ladbroke House - room LH241 or Calcutta House - room CSG04). for the code if you have forgotten it. If post does not have the code clearly marked it will not be processed by the post room. There is a post bag for external post near the entrance to the building on the ground floor. For recorded or special delivery please come into the departmental office (Ladbroke House - room LH241 or Calcutta House - room CSG04). to obtain the necessary documentation. If you want to catch the post - you need to have items in the post bag by 3.30pm.
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Where are the pigeon holes for the department professional support team?
These are in the entrance foyer on the ground floor. The pigeon holes are labelled 'DASS' .
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What do I need to do to send out post to other university buildings?
There is a post bag for internal post near the entrance to the building on the ground floor. You can get internal mail envelopes from the departmental office (Ladbroke House - room LH241 or Calcutta House - room CSG04).
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How do I request printing?
Jobs can be sent to the Print Centre at Benwell Road. To obtain forms for printing please contact the departmental office (Ladbroke House - room LH241 or Calcutta House - room CSG04). Ensure that you have permission from your line manager before proceeding with a request.
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How I request stationery?
You can request stationary at the departmental office (Ladbroke House - room LH241 or Calcutta House - room CSG04) by completing a stationary request form.
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How do I make photocopies.
Wherever possible photocopying should be organised in advance and sent to the print centre. If you do need to make copies yourself - please contact the departmental office (Ladbroke House - room LH241 or Calcutta House - room CSG04) for the passcode. There is one copier on the second floor at Ladbrooke House and one in the departmental office at Calcutta House. If you need to make copies in the library - please ask Marcy O'Reilly in the departmental office at Ladbroke House for a card.
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How do I send and receive a fax
The fax number in the departmental offices are: Ladbroke House - room LH241 +44 (0)20 7133 5203 - Calcutta House - room CSG04 +44 (0)20 7320 1034. If faxes are received by the departmental offices they are placed in staff pigeon holes - unless alternative arrangements have been requested.
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How do I make colour printouts
You can make colour printouts from the computer on your desk if you ask the ICT Service desk to set this up. The colour printer at Ladbroke House is on the second floor outside the department office and at Calcutta House in departmental office. Be careful if you are want to put special paper through this printer. If you need to stop the print queue for the printer so that other people don't print their job on your paper, please contact the departmental office (Ladbroke House - room LH241 or Calcutta House - room CSG04). This printer is for low volume colour copying only. You may use it as a backup if office is not working. If you need large volume colour print jobs - this should be done through the print centre.
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How do I submit a news story for inclusion in the departmental newsletter?
Email the news to Maryam Moarefvand m.moarefvand@londonmet.ac.uk
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How do I get something in the main university newsletter - the 'Met Bulletin'?
Contact news@londonmet.ac.uk Please cc Maryam Moarefvand m.moarefvand@londonmet.ac.uk into the message.
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Building questions

What are the Ladbroke House opening hours?
Monday to Thursday 8am to 9pm; Friday 8am to 6pm; Saturday 11am to 4pm. During vacations, hours are 8am to 6pm Monday to Friday only.
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What are the Calcutta opening hours?
Monday to Thursday 8am to 9pm; Friday 8am to 6pm; Saturday 11am to 4pm. During vacations, hours are 8am to 6pm Monday to Friday only.
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What do I do if I am concerned about security?
The security staff can be contacted through the front desk at Ladbroke House on 5041
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How do I report a building related problem?
You can contact service co-ordination on 020 7133 2551 or at ask@londonmet.ac.uk please let Marcy O'Reilly know about any service calls for Ladbroke House by emailing her at marcy.oreilly@londonmet.ac.uk
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What should I do if I want health and safety advice?
Please contact Marcy O'Reilly about health and safety issues for Ladbroke House or Brian Hall for Calcutta House.
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How do I make a one-off room booking?
Contact roombookings@londonmet.ac.uk
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Conferences and training courses

How do I get support for staff development e.g. going on a course or to a conference?
There is an application for financial support for staff development available from the departmental office.
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What is the maximum amount the department will support for a staff development application per year?
The usual maximum per year is £300 - subject to agreement and availability.
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Human resources related questions

What should I do if there is a problem with my pay?
In the first instance contact your line manager or Brian Hall about issues with your pay or contract. If you wish you can contact the payroll section directly on 020 7133 1327.
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When do I get paid?
The university pays staff on 24th of the month - or sooner if 24th falls on a weekend or bank holiday. Hourly paid and temporary staff are paid in arrears - in other words, pay for work done in October would not be paid until November 24th.
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What is the procedure for requesting annual leave?
Staff should pass their leave cards for signing to their line manager. Once leave requests have been processed cards are returned to staff members pigeon holes.
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How do I find out about the Union?
For enquiries about the academic staff union ULU contact Richard Kirkwood. The contact for professional support staff for UNISON is Chris Manna.
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What arrangements are in place for appraisal and performance related pay?
There is an appraisal and performance related pay scheme for academic staff called PADAS (link). Professional support staff are appraised annually (PADS) (link). For further details contact your line manager.
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Travel

How do I book Eurostar?
Get your budget holder/line manager's approval for the trip in principle. Get a quote from Key Travel. If you believe that you can get a flight cheaper than from Key Travel - you need to ask if Key travel can match the price. If they can you are obligated to use them. If they can't match the price then you should ask for confirmation in writing by email. Get your line manager's approval for the spending in writing. If key travel are doing the booking contact Mark Coombes or Maggie Mapley in the DASS Finance and information office with the quote details and line managers permission and they will issue a pruchase requisition number from. You then need to contact key travel and give them the purchase requisition number. At this time please inform key travel that the invoice address is DASS attention F&I office. Once this is booked with a purchase order your e-ticket will be sent by email.
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How do I arrange air travel?
Get you budget holder/line manager's approval for the trip in principle. Get a quote from Key Travel. If you believe that you can get a flight cheaper than from Key Travel - you need to ask if Key travel can match the price. If they can you are obligated to use them. If they can't match the price then you should ask for confirmation in writing by email. Get your line manager's approval for the spending in writing. If key travel are doing the booking contact Mark Coombes or Maggie Mapley in the DASS Finance and information office with the quote details and line managers permission and they will issue a pruchase requisition number from. You then need to contact key travel and give them the purchase requisition number. At this time please inform key travel that the invoice address is DASS attention F&I office. Once this is booked with a purchase order your e-ticket will be sent by email. If you are doing the booking yourself (because key travel can't match a lower price) - then refer to the question about making personal expense claims.
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How do I book rail travel?
Get the price first from www.thetrainline.co.uk or other rail ticket provider. Get your budget holder/line manager's approval for the trip and price. Make and pay for the booking yourself. And then refer to the question about making personal expense claims. It is possible to follow the same proceedures for train travel as for air travel - if you do not wish to pay for tickets yourself - but you need to be aware that the price from Key Travel will incur a £25 surcharge.
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Car travel
You may claim back expenses for car travel for university business if you get your budget holder/line manager's approval for the trip in advance. And then refer to the question about making personal expense claims.
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How do I claim other transportation expenses
You may claim back expenses for buses, tubes or taxis for university business if you get your budget holder/line manager's approval for the trip in advance. And then refer to the question about making personal expense claims.
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How do I book hotels
This proceedure has just changed. Please contact The FIO.
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How do I claim subsistance
You may claim back for expenses for subsitance for travel while on university business if you get your budget holder/line manager's approval n advance. And then refer to the question about making personal expense claims.
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Non standard claims
If in doubt contact the FIO BEFORE making any spending.
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Finance

How do I claim personal expenses on the personal expenses claim form?
Personal expense claims can only be made for travel related expenditure. There should be no personal expenditure without prior approval. You may claim back expenses if you get your budget holder/line manager's approval for a trip in advance. Forms for claiming personal expenses are available from the finance web pages. Complete the form - get the line manager to approve the spending. Personal expenses need to be agreed in advance with your line manager.
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How do I claim back petty cash spending?
There should be no personal expenditure without prior approval. You may claim back expenses if you get your budget holder/line manager's approval in advance. Please go the departmental office for information about claiming back petty cash spending.
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How do I make a request for an order to be made?
Please contact your line manager in the first instance and then Maggie Mapley to arrange to make purchase requisition.
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Staff development

Individual Staff Development
Well in advance of the staff development event complete a teaching and research staff development form available from the departmental offices. Submit the form to your AL for their 'in principle' approval. Send the completed form to The Finance and Information Office for approval from the head of department's approval.
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Hospitality

Ordering catering
Plan catering at least a week in advance. You must get your budget holder/line manager's approval in advance of any order. Advice on prices can be obtained from Mark Coombes. Fill out the form available from the departmental office. The adminstrator who has responsibiliity for the project or subject area should then complete together budget holders and signature and then send it to catering.
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Consultation and management questions

What is the procedure to follow if I want to make a complaint?
In the first instance you should raise concerns with your line manager.
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Student and course related questions

How should I advise a student who wants to make a complaint?
The local student complaints procedure is available here.
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How do I refer students to counseling and advice services?
Students should be referred in the first instance to student services. It may be reassuring and supportive to students if acacdemic staff make contact with student services on the students behalf when they feel a referral is needed - rather that just giving them the student services contact details. This way an initial meeting can be arranged and the specialist within student services who can deal with the student can be identified. For contact details visit the student services website.
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What should I do if I want to arrange a student trip?
A rick assessment needs to be completed and lodged with your line manager and the assistant head of department. In addition all participants need to fill out an insurance form for trips beyond London. Forms and model risk assessments can be obtained from the University website.
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How do I deal with student coursework
When coursework is ready for marking you will be notified by email by the assessment unit. Once it is marked you should mark it in accordance with the latest guidance on assessment which is issued by the assessment unit each semester - as well as local guidelines which will be issued by your academic leader. Once coursework is marked, one copy of the coursework cover sheet should be handed to the undergraduate centre, the coursework itself is either retained by the module convenor or sent out to an external examiner as part of a sample. Academic staff are responsible for handing coursework back to students.
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What are the rules about mobile phone in lectures and seminars?
Mobile phone should be turned off in all lectures and seminars?
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