We pride ourselves on our ability to look after our clients' language needs from the outset. Programmes are managed by a dedicated account manager who is the contact point between the client, the learner and the teacher.
The principle role of the Account Manager is to monitor the programme ensuring customer satisfaction at all times.
Other Responsibilities of the Account Manager:
Carrying out the needs analysis and preparing the subsequent report.
Working with the teachers on the tailoring of the course content.
Scheduling lessons with learners, teachers and the Learning and Development / Training Department.
Arranging for delivery of course materials.
Working closely with the client to arrange additional language events such as film show, cultural quiz etc.
Providing expert advice on how to learn a language successfully.
Administering external exams where requested.
Monitoring attendance and providing progress reports at the end of each level.
Carrying out course evaluations and reporting results to the client.
For more information and quotes please contact: Luli Velez Commercial Languages Consultant The Learning Centre - LC1-05b l.velez@londonmet.ac.uk Tel: 0207 133 2482
